TERMS OF SERVICE
Last Updated: 2026-06-12
These Terms of Service ("Terms") govern your access to and use of genjury (the "Service"). The Service is provided by Malte Hedderich, Friedensstr. 4, 61476 Kronberg im Taunus, Germany ("we", "us", "our").
By creating an account, joining the waitlist, starting a trial, buying a subscription, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you confirm that you are authorized to bind that organization, and "you" means that organization as well.
These Terms are the commercial contract for the Service. Our Privacy Notice explains how we process personal data. It is not part of these Terms and does not change the commercial rights and obligations set out here. If your use requires a data processing agreement, contact us before using the Service to process third-party personal data through genjury.
TABLE OF CONTENTS
4. TRIALS, PLANS AND USAGE LIMITS
5. PRICES, BILLING, CANCELLATION AND REFUNDS
7. USER CONTENT AND AI OUTPUTS
8. INTELLECTUAL PROPERTY AND LICENSE
9. PRIVACY AND DATA PROTECTION
10. AVAILABILITY, SUPPORT AND SERVICE CHANGES
11. SUSPENSION AND TERMINATION
12. CONSUMERS AND MANDATORY RIGHTS
15. GOVERNING LAW AND DISPUTES
1. SCOPE AND ELIGIBILITY
1.1 Scope
genjury is a software service that helps product teams test product changes on simulated customer profiles before exposing real users to those changes. Public website content and waitlist features may be available without charge, but use of the core product may require an active trial or paid subscription unless we expressly state otherwise.
1.2 Eligibility
You must be at least 18 years old to create or use an account. If you are under 18, you must not use the Service.
1.3 Consumer And Business Users
If you are an individual acting mainly outside your trade, business, or profession, you are a consumer. Otherwise, and if you use the Service for commercial, professional, or organizational purposes, you are a business user.
2. ACCOUNTS
2.1 Registration
To use the authenticated Service, you must create an account and provide accurate, complete, and current information. You must keep that information updated.
2.2 Account Security
You are responsible for keeping your login credentials confidential and for all activity under your account until you notify us of unauthorized use. You must inform us without undue delay if you suspect unauthorized access or misuse.
2.3 Third-Party Login
The Service may support Google and Apple sign-in. Your use of those sign-in methods is also subject to the applicable provider terms and privacy notices.
2.4 Terms Acceptance Record
We may record which version of these Terms you accepted and when you accepted it.
3. SERVICE FEATURES AND AI
3.1 Core Features
The Service currently or in planned MVP form includes customer profile creation, product change descriptions, profile-grounded simulated reactions, aggregated response reports, account features, and billing features. Some features are available only on certain plans.
3.2 Customer Response Simulation
genjury is a pre-ship pressure-testing tool. It does not run live user research, contact your customers, expose real users to product changes, or implement product changes for you. Outputs are directional simulations based on the profile and product-change content you provide.
3.3 Server-Side Product Events
The Service records first-party server-side product events and operational metrics for all users. These may include account ID, workspace or subscription status, feature actions, simulation and report events, usage-limit counters, timestamps, request IDs, and related technical metadata.
We use these events to provide, meter, secure, support, maintain, and improve the Service. They are generated by the Service backend and are separate from optional browser-based analytics or cookies. Personal data processing related to these events is described in our Privacy Notice.
3.4 Third-Party Providers
We may use third-party infrastructure, AI, observability, authentication, analytics, and billing providers to operate the Service. This currently includes Google Cloud and Firebase, Cloudflare, Amazon Bedrock with Claude models for AI features, Phoenix for LLM observability, PostHog for consent-based analytics, Google and Apple for sign-in, AWS SES for transactional email, and Paddle for checkout and subscription billing.
We may change providers under Section 10 if required for security, legal, technical, performance, or product reasons.
3.5 No Service Level Commitment
Unless we agree otherwise in a separate written SLA, we do not provide a specific uptime commitment or service level guarantee.
4. TRIALS, PLANS AND USAGE LIMITS
4.1 Trial Offers
Eligible new accounts may receive a free trial. Trial eligibility is determined by our billing records and may be limited to one trial per account, organization, payment method, or other reasonable abuse-prevention signal.
4.2 Automatic Conversion
If you start a trial that requires a payment method and do not cancel before the trial ends, the trial converts to the paid subscription selected at checkout.
4.3 Plans And Limits
Plan features, billing intervals, prices, and usage limits are shown in the Service, on pricing pages, and/or in checkout. Usage limits may include limits on customer profiles, questionnaires, simulations, reports, seats, or similar product actions.
4.4 Plan Changes
Some plan changes requested during an existing paid subscription may take effect at the next renewal rather than immediately.
5. PRICES, BILLING, CANCELLATION AND REFUNDS
5.1 Prices And Checkout
Prices, billing intervals, and currency are shown on the pricing page and/or in checkout. The amount shown to you in checkout before you confirm payment is the controlling amount for the order you place. Any taxes or other charges shown in checkout are part of that amount.
5.2 Payment Processing
Payments are processed by Paddle (Paddle.com Market Ltd), acting as merchant of record for your purchase. The payment methods available to you may vary by country, currency, device, and Paddle configuration.
5.3 Recurring Billing
If you buy a paid subscription, you authorize recurring charges at the selected billing interval until the subscription is canceled.
5.4 Cancellation
You may cancel a paid subscription at any time through the Service where available, through a billing portal where provided, or by contacting us. Cancellation stops the next renewal. Access continues until the end of the current paid period.
If you cancel a trial, automatic conversion to a paid subscription stops. Trial access continues until the end of the trial period unless checkout or product terms state otherwise.
5.5 Refunds
Except where mandatory law requires otherwise or we expressly agree otherwise, fees are non-refundable. If a refund is due, we will return it to the original payment method within a reasonable time, subject to Paddle, payment provider, and banking timelines.
5.6 Failed Payments
If payment fails or becomes overdue, we may restrict, suspend, or end paid access after reasonable attempts to resolve the issue, unless immediate action is required for security or legal reasons.
6. ACCEPTABLE USE
You must use the Service lawfully and responsibly.
You must not:
- violate applicable law, sanctions, export rules, court orders, or regulatory requirements;
- infringe, misappropriate, or violate third-party intellectual property, privacy, publicity, or other rights;
- upload, generate, or transmit unlawful, harassing, defamatory, hateful, discriminatory, sexually explicit, violent, or otherwise illegal content;
- upload customer profile data, product change descriptions, or other content unless you have all rights, notices, permissions, and lawful bases required for that use;
- submit special category data, children's data, health data, financial account data, government identifiers, or other highly sensitive data unless we expressly agree in writing and the required safeguards are in place;
- use the Service to make legally or similarly significant decisions about real individuals without an independent lawful basis and human review;
- introduce malware, malicious code, or harmful scripts, or otherwise interfere with the integrity or security of the Service;
- attempt unauthorized access to the Service, other accounts, or connected systems;
- reverse engineer, decompile, disassemble, or attempt to extract source code, prompts, model behavior, or other underlying components, except where mandatory law expressly permits it;
- use automated scraping, crawling, or extraction to copy substantial parts of the Service or its outputs, except through interfaces we expressly make available for that purpose;
- create multiple accounts or otherwise attempt to bypass plan limits, rate limits, trial limits, or access restrictions;
- resell, sublicense, lease, lend, or share account access with third parties;
- use the Service or its outputs in a way intended to build, train, benchmark, or improve a competing model or competing service through systematic extraction at scale.
We may investigate suspected violations and, where proportionate and legally permitted, remove content, restrict access, suspend accounts, terminate accounts, or report unlawful activity to competent authorities.
7. USER CONTENT AND AI OUTPUTS
7.1 Your Content
You retain your rights in the content you upload or create in the Service, including customer profiles, product change descriptions, simulation setup data, and related notes. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, adapt, and otherwise process that content as necessary to operate, secure, maintain, and improve the Service.
7.2 Customer Profile Content
Customer profiles may describe real, representative, or synthetic customers. If a profile contains personal data about real individuals, you are responsible for having all notices, permissions, lawful bases, and internal approvals required to submit and process that data through the Service.
7.3 AI Outputs
As between you and us, we do not claim ownership of AI-generated outputs created for your account solely because the Service generated them. AI outputs may be inaccurate, incomplete, biased, not unique, or may conflict with third-party rights. You must review and validate outputs before relying on them.
7.4 No Live Research Or Professional Advice
The Service and its outputs are a product decision-support tool. They do not replace user research, legal review, product safety review, financial advice, medical advice, or other regulated professional advice.
8. INTELLECTUAL PROPERTY AND LICENSE
We and our licensors own the Service, including the software, design, branding, documentation, prompts, systems, workflows, and all related intellectual property rights, except for your content and rights expressly granted to you in these Terms.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business or personal evaluation purposes.
9. PRIVACY AND DATA PROTECTION
Our Privacy Notice explains how we process personal data when providing the Service.
If you are a business user and want us to process personal data on your behalf as a processor, a separate data processing agreement may be required. You must contact us before using the Service for that purpose.
Information about processors, international data transfers, cookies, AI providers, analytics, and similar matters is addressed in the Privacy Notice and, where relevant, our separate Cookie Policy.
10. AVAILABILITY, SUPPORT AND SERVICE CHANGES
10.1 Availability
We aim to keep the Service available and secure, but availability may be interrupted for maintenance, updates, incidents, provider outages, or reasons outside our reasonable control.
10.2 Support
Unless we agree otherwise in writing, support is provided on a reasonable-efforts basis and not under a guaranteed response-time commitment.
10.3 Service Changes
We may change features, technical components, providers, plan packaging, or usage limits where reasonably necessary for security, legal compliance, fraud prevention, technical operation, performance, or product development.
If a change materially reduces paid functionality during an ongoing paid period, we will provide reasonable prior notice where practicable and give you the option to cancel before the next renewal. We may make urgent changes immediately where required for security or legal reasons.
11. SUSPENSION AND TERMINATION
11.1 By You
You may stop using the Service at any time. You may cancel recurring billing as described in Section 5.
If your current trial or subscription access period is still running, you may need to cancel renewal before deleting your account or workspace data.
11.2 By Us
We may suspend, restrict, or terminate access if:
- you materially breach these Terms;
- your use creates a security, fraud, privacy, or abuse risk;
- we are required to do so by law, court order, or binding regulator instruction;
- payment remains unresolved after reasonable notice and opportunity to resolve it, unless immediate action is justified;
- we discontinue the Service, in which case we will provide reasonable notice where practicable.
Where appropriate, we will give notice and a reasonable opportunity to cure before termination. We may act immediately for serious abuse, security, privacy, or legal reasons.
11.3 Effect Of Termination
When your account ends, your right to use the Service ends as well. We may delete or anonymize account content after a reasonable period, subject to retention obligations required by law or described in our Privacy Notice.
If we terminate a paid subscription before the end of a prepaid paid period for reasons not caused by your breach, we will refund the unused prepaid portion on a pro rata basis.
12. CONSUMERS AND MANDATORY RIGHTS
If you are a consumer, mandatory statutory rights remain unaffected by these Terms, including any applicable withdrawal rights.
Because the Service is digital and may begin soon after checkout, the scope of any withdrawal right, and any consequences of asking us to begin performance during a withdrawal period, depend on mandatory law and any express confirmations given in the checkout or order flow.
To exercise statutory consumer rights, contact us using the details in Section 17 or our Imprint.
13. LIABILITY
13.1 Non-Excludable Liability
Nothing in these Terms excludes or limits liability for intent, gross negligence, injury to life, body, or health, fraudulent concealment, claims under the German Product Liability Act, or any other liability that cannot be excluded or limited under mandatory law.
13.2 Business Users
If you are a business user, then, subject to Section 13.1:
- for simple negligence, we are liable only for breach of essential contractual obligations, and only for damage that was typical and foreseeable at the time of contract formation;
- otherwise, liability for simple negligence is excluded;
- our aggregate liability arising out of or in connection with the Service or these Terms is limited to the fees paid by you for the Service during the 12 months before the event giving rise to the claim.
13.3 Consumers
If you are a consumer, statutory liability rules apply. Any limitation in these Terms applies only to the extent permitted by mandatory consumer law.
13.4 AI Outputs
We are not responsible for business, legal, financial, product, or other decisions you make based on AI outputs unless we are liable under Sections 13.1 to 13.3.
14. CHANGES TO THESE TERMS
We may change these Terms only for valid reasons, including legal or regulatory changes, security requirements, provider or service changes, correction of errors, or clarifications of the existing contract.
If a change materially disadvantages you, we will give reasonable prior notice, for example by email or through the Service, and state when the change takes effect. We may require you to accept the updated Terms before continuing to use the Service.
If you do not agree to the updated Terms, you must stop using the Service and cancel before the change takes effect. Continued use after the effective date constitutes acceptance unless mandatory law requires a different form of consent.
15. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer, mandatory consumer protection rules of your habitual residence remain unaffected. You may bring claims in the courts that are available to you under applicable consumer law.
If you are a merchant within the meaning of the German Commercial Code, a legal person under public law, or a special fund under public law, the exclusive place of jurisdiction for disputes arising from these Terms is Frankfurt am Main, Germany.
These Terms are written in English. If we provide a translation and there is a conflict, the English version controls to the extent permitted by law.
16. GENERAL
If any provision of these Terms is invalid or unenforceable, the remainder stays in effect.
Our failure to enforce a provision is not a waiver.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, financing, reorganization, sale of assets, or transfer of the Service, with notice to you.
These Terms, together with the pricing and order information presented to you when you buy the Service, form the entire agreement between you and us regarding the Service.
17. CONTACT
If you have questions about these Terms or want to exercise rights under them, contact us at:
Malte Hedderich Friedensstr. 4 61476 Kronberg im Taunus Germany
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